How to request an urgent service via the Compliance Portal

This article details the process of adding an urgent job order via the Compliance Portal. If you're having trouble accessing the Compliance Portal and looking to request an urgent service, please complete the form available in the How to request an urgent service article.

Important information to note

Please ensure you've read and followed the steps identified in the How to request a service via the Compliance Portal article before following the steps below.


  1. Click New work order, from the Compliance Portal dashboard (Home menu).

  2. Enter the address to select the property. If you can't see the property, click Search for more suggestions.
  3. Identify the service you wish to request an urgent service for. Please note only the currently enrolled services will be visible in this section.

  4. Toggle Yes in the Is this service request urgent? section to flag it as urgent.

  5. Select the Reason for urgency and provide any additional information in the Urgent Priority Notes section.

  6. Click Submit to finalise the urgent service request.

    Once we receive an urgent job request, the relevant team will review the urgent status and endeavour to process it in accordance with the SLAs highlighted in our Urgent Jobs Framework.


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