When something goes wrong with a smoke alarm, gas or electrical appliance, we have clear response commitments so you know exactly what to expect and when. Complete the form below to get started with your urgent service request.
If an alarm is actively sounding or beeping, call us on 1300 134 563 — most issues are resolved over the phone.
Are you a Detector Inspector client?
Property managers can request urgent services faster through the Compliance Portal — click New work order button from the dashboard. See Using the Request Service page in the Agency Portal for a step-by-step guide.
Troubleshooting tips
If you have a beeping or chirping smoke alarm, there are some things you can try.
- cleaning/vacuuming your smoke alarm - dust and dirt is a major cause of false alarms
- cleaning any portable fans, heaters, radiators, and air conditioning ducts that are near the alarm in case they are blowing dust and dirt into your smoke alarms
- in a high humidity climate, use a hair dryer to blow warm air through the smoke alarm to assist with drying out any moisture build-up
- if your alarms go off from cooking fumes, use the exhaust fan when cooking. Opening windows and doors can also help. Some alarms have a "hush" button that provides 10 minutes of respite until the cooking fumes have dissipated.
If you have an immediate safety concern relating to your gas supply or gas appliance, you may wish to switch off your gas supply until Detector Inspector can attend to diagnose the fault and ensure the home is safe.
Your gas meter is normally located directly next to your house, normally on the front left or right side of the house. If you live in a unit or townhouse, you may find your gas meter in the same location as your other meters.
To see some example photos of typical gas meters, click here.
There is a valve attached to your gas meter. If the handle is in line with the pipe underneath, gas is flowing from the meter to your house.
To turn the flow of gas off, rotate the valve 90 degrees, into a horizontal position, per this diagram.
The gas to your property has now been switched off and therefore no gas appliances (hot water service, gas cooking, gas heater) will be operational.
If you have an immediate safety concern relating to your electrical supply or electrical appliance, you may wish to switch off your electrical supply until Detector Inspector can attend to diagnose the fault and ensure the home is safe.
Your switchboard is normally located directly next to your house, normally on the front left or right side of the house. If you live in a unit or townhouse, your switchboard may be in the same location as your other meters.
On your switchboard, there is a master switch that controls power to your property. By flicking that switch to the off position, you cut off the electrical supply to your property until Detector Inspector can attend.
What are:
| Smoke | Electrical | Gas | |
|---|---|---|---|
| Services operating hours (AEST) |
Mon – Fri: Sat – Sun |
Mon – Fri: Sat – Sun |
|
| Extended hours for further works^ | Services operating hours | Services operating hours plus weekends for P1, P2 where required | |
| Emergency phone support (AEST) |
Mon – Fri: 7am – 9am, 5:30pm – 10pm Sat – Sun: 9am – 10pm |
||
| Business operating hours (AEST) |
Mon – Fri: 9am – 5:30pm Sat – Sun: Closed |
||
| Contact details |
Emergency phone support – 1300 134 563 Help@di (during business operating hours) – help@detectorinspector.com.au Chat (during business operating hours) - www.detectorinspector.com.au/contact-us/ |
||
^ further works means any attendance that is not a scheduled service, usually associated with an approved quotation
Please note
If you are a renter and are unsure if your property is protected by Detector Inspector, please contact your Property Manager.
As a Renter
- Sounding, beeping or non-operational smoke alarms
In Victoria, we also service:
- Electrical safety concerns
- Faults with power points / light switches / switchboard
- Gas safety concerns i.e., gas leaks
- Faults with gas heaters, hot water and other gas appliances
As a property manager
- Requests received from renters in regard to smoke alarm concerns — plus gas and electrical safety concerns in Victoria (see above)
- Request to attend before or in between tenancies to meet smoke alarm compliance requirements in Queensland and Tasmania
- Arranging a smoke alarm safety check if a Victorian or New South Wales property hasn’t had a safety check in the last 12 months
- Request to replace a hardwired smoke alarm where a temporary alarm is installed
VIC
Severe safety risk — gas leak, dangerous major electrical fault, smoke alarm sounding/beeping/chirping
- We'll call within 1 hour# — risk assessment and booking
- We'll attend within 24 hours* — make property safe if unresolved
Significant fault, property unsafe — major appliance not working (gas heater, cooling, cooking, fridge/freezer), property may not meet minimum standards
- We'll call within 3 hours# — risk assessment and booking
- We'll attend within 1 business day* if unresolved by phone
Fault, property still safe — appliance or fitting not working, single power-point disconnected, no active smoke alarm at the property
- We'll call within 1 business day# to assess urgency
- We'll attend within 2 business days* (smoke) or 6 business days* (gas/elec) if unresolved by phone
New property under management — property recently under management, no documentation showing a recent safety check
- We'll attend within 5 business days* (smoke) or 10 business days* (gas/elec)
- Rent Ready agencies: 5 business days for smoke, gas and electrical
- Note: Keys must be available for technician collection prior to attendance. Subject to utilities being connected and occupancy status at booking and time of attendance.
NSW, QLD, SA, TAS & WA
Alarm sounding or beeping — smoke alarm actively sounding, beeping or chirping, or alarm is faulty
- We'll call immediately# — risk assessment and booking
- We'll attend within 24 hours – 1 business day* — make property safe if unresolved
No alarm or not working — no active smoke alarm at the property, not installed or not working
- We'll call within 1 business day# — risk assessment and booking
- We'll attend within 2 business days*
New lease or lease renewal (QLD only) — new tenancy or lease renewal coming up, safety check required before tenancy commences
- We'll attend before the new tenancy date or within 10 business days of request from Agency, whichever is later
New property under management (NSW & QLD only) — property recently under management, no documentation showing a recent safety check
- We'll attend within 5 business days* (NSW) or 10 business days* (QLD)
- Note: Keys must be available for technician collection prior to attendance.
Business day: any weekday excluding public holidays
Additional works: any attendance that is not a scheduled service, usually associated with an approved quotation
# Call timeframes apply when reported between 9am – 5:30pm. After hours, we'll follow up within 1–3 hours.
* Subject to access being provided
If additional works are needed beyond the scheduled service, a quote will be required and urgency may be reassessed
Regional and remote properties: attendance timeframes are subject to reasonable constraints
New properties under management in TAS, SA and WA are booked through the standard process rather than the urgent pathway
Urgent Jobs Framework
We provide the following state-specific frameworks to enable our customers to request urgent assistance.
Request an urgent service
Submit your urgent service request by completing the form below. Our team will be in touch to keep you updated on the progress of the booking.