Detector Inspector agency clients can place properties on hold in the Compliance Portal from the Dashboard (Home menu). By placing a property on hold, Detector Inspector will not contact the tenants or create bookings.
You might need to temporarily place a property on hold for the following reasons:
- Tenants are away and want to be home for the safety check
- The owner is renovating the property
Please note
If you're trying to cancel a property in the compliance portal, please follow the cancellation help topic.
How to cancel a property in the Compliance PortalHow to place a property on hold
- From the Dashboard (Home menu) search for the relevant property.
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For the property we want to place on hold, click the three dots (
), and choose Put service on hold.
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Select the services to place on hold, the Hold service until date, and the Reason.
- A confirmation window will appear, ensure the details are correct and click Request hold.
- This hold request will be sent to our team and you will be notified once it is complete.