How to place a property on hold in the Agency Portal

Detector Inspector agency clients can place properties on hold in the Agency Portal from the property profile. By placing a property on hold, Detector Inspector will not contact the tenants or create bookings.

You might need to temporarily place a property on hold for the following reasons:

  • Tenants are away and want to be home for the safety check
  • The owner is renovating the property

Please note

If you're trying to cancel a property in the compliance portal, please follow the cancellation help topic.

How to cancel a property in the Agency Portal

How to place a property on hold

  1. From the Portfolio menu choose the relevant safety service.

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  2. Find and click the property in the Property address column to open the property details.

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  3. From the Property page, click Modify Service in the Enrolled Services area for the particular service you want to place on hold.

  4. Enter the Hold service until date, and the Reason.



  5. Click Submit on hold request.
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