Key Management - Tenant Home

February 2024

We are thrilled to unveil a new feature on the Key Management page of the Compliance Portal that addresses a common challenge faced by agencies.

Now, Portal users have the power to effortlessly inform us when a tenant will be present during an appointment. This new option automatically transforms a key pickup into a standard appointment, making your key management process smoother than ever. Let's take a look at how this works.


What's changed

  1. When confirming if keys are available, a new option Tenant home is now available.

  2. After selecting this option you'll be asked to confirm that the Tenant will be home by clicking Proceed.

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  3. To save the selections made, click Confirm changes at the bottom of the page.

  4. Once confirmed, the key management page will update to advise the property was converted to an appointment in the Important information column.

  5. Tenants will then be notified via SMS of the appointment date and time and to please be home to allow entry to the property.




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