We are thrilled to unveil a new feature on the Key Management page of the Compliance Portal that addresses a common challenge faced by agencies.
Now, Portal users have the power to effortlessly inform us when a tenant will be present during an appointment. This new option automatically transforms a key pickup into a standard appointment, making your key management process smoother than ever. Let's take a look at how this works.
When confirming if keys are available, a new option Tenant home is now available.
- After selecting this option you'll be asked to confirm that the Tenant will be home by clicking Proceed.
- To save the selections made, click Confirm changes at the bottom of the page.
- Once confirmed, the key management page will update to advise the property was converted to an appointment in the Important information column.
- Tenants will then be notified via SMS of the appointment date and time and to please be home to allow entry to the property.