Pre-service Checklist

The pre-servicing checklist is a comprehensive guide designed to ensure a smooth and efficient servicing process for residential properties.

  • Electricity and Gas - Ensure electricity and gas are available and turned on at the property to avoid disruptions during servicing.
  • Pets - Pets should be secured or supervised as this helps prevent any safety issues or disturbances.
  • Obstructions - Remove personal items obstructing electrical fittings and gas connections/valves to ensure easy access. Additionally, ensure there are no obstructions impeding gas appliances, meters, and switchboards.
  • Foliage - Cut back any foliage that may be obstructing gas appliances, gas meters and switchboards.
  • Locked rooms - All areas of the property should be accessible, especially locked bedrooms, sheds, or garages. This ensures technicians can perform a thorough service.
  • Aerial power cables - Ensure there is a clearance to aerial power cables to avoid non-compliance issues. See below for more information.
  • Meter access - If meters require access through a separate property or key, please let us know so we can organise and obtain access.
  • High ceilings - If the property has high ceilings our technicians will need high ladders and sometimes multiple techs on site.
  • High appliances - Gas appliances that are too high for a standard ladder will likely need a working-at-heights qualified technician. Please let us know if a gas appliance is hard to access or on a second multi-story roof.
  • FIP (Fire Indicator Panel) - If a FIP exists keys will need to be organised with the Owners Corporation.
  • Gas safety - Turn off any gas heaters 1 hour before servicing. Turning off the heaters will allow our technicians to service the heater components without risk of burns or issues.

Power disruptions

For electrical services, there may be disruptions to the power supply between 10 and 30 minutes for standard servicing. If any medical equipment is plugged in at the property ie. Life support – this will be affected by power interruptions associated with electrical service.



What are aerial power cables?

Aerial power cables refer to electrical power lines that are installed above ground, typically carried on utility poles or other elevated structures. These cables are suspended in the air, forming an overhead network for the transmission and distribution of electrical power. Aerial power cables are commonly used in both urban and rural areas to deliver electricity. There is legislation in place that foilage and trees should be trimmed back if too close to aerial power cables to minimise the risk of fire.
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