How to cancel a property in the Agency Portal

Detector Inspector agency clients can cancel property subscriptions in the Agency Portal from the property profile.

  1. From the Portfolio menu choose the relevant safety service.

    Screehot_2021-10-06_at_1.27.44_pm.jpg

  2. Find and click the property in the Property address column to open the property details.

    Untitled.png

  3. Continue with the steps below based on the property subscription.
To cancel the Safer Home Plan 
  1. From the Property page, click Modify Plan in the Enrolled Services area.

    Screenshot 2023-08-04 100206.png
  2. Enter the Cancellation Reason and Cancellation Notes.

  3. Click Yes, proceed to cancel the property subscription.
To cancel an individual service
  1. From the Property page, click Modify Service in the Enrolled Services area.
  2. Click Cancel this service.
  3. Enter the Cancellation Reason and any Cancellation Notes.
  4. Click Yes, proceed to cancel the property subscription.
Was this article helpful?