We notify tenants using the contact details and preferences provided by the managing agency or property owner.
There are two main ways we arrange bookings with tenants:
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We call the tenant directly
If the agency prefers a direct approach, we will call the tenant to arrange a suitable date and time for the booking.
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We send an entry notification
If calling isn’t required, we create an entry notification that outlines the booking date and proposed time.
SMS Reminders
No matter how the booking is made, we also send SMS reminders to tenants 48 hours before and 24 hours before the appointment.
The purpose of an entry notification is to uphold the rights and privacy of tenants while allowing landlords or property managers to fulfil their obligations. It ensures that tenants are aware of any upcoming visits to the property and can prepare accordingly. Entry notifications will be delivered by e-mail or post, and the tenant has the option to organise a scheduled booking if they are unhappy with the proposed booking time. Keys will be picked up from the managing agency and used to enter the property.
Under the relevant tenancy laws in Australia, the specific requirements for entry notifications can vary between states and territories.