When works are completed by an independent contractor, we are unable to confirm if the completed works are compliant and cannot amend our service report.
However, we can upload the third party's compliance certificate to our system for record-keeping purposes, so you are able to view this in your agency portal.
Please email email@example.com and include:
PDF copy of the compliance certificate
Service report reference number
- Click Service Reports & Quotes from the navigation menu.
Click View or Viewed to open the service report.
At the bottom of the service report, any supporting documents uploaded will be displayed.
When it comes to providing compliant Service Reports for works completed by our technicians, we do follow stringent processes and procedures to ensure all properties are left safe and compliant and as such, we are unable to sign off on the work of external contractors.
The cost of providing a compliance certificate is also factored into the quotations we provide for all rectification and installation works.