Understanding Service Reports

Viewing and Sharing Service Reports in the Compliance Portal

For instructions on viewing and sharing service reports in the compliance portal, click here to find out more.

Smoke alarm Service Report

Below we take you through the key components of a smoke alarm safety service Service Report. 

Service Report overview

Every Service Report contains a summary of the property and service completion details at the top. If you're viewing the online version of a Service Report, you can also download a PDF version by clicking the Download PDF button. If there is a linked quote or an issued certificate, this will be displayed here.


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Issues Breakdown
We will list the type of smoke alarm, its location, any problems related to the alarm and its compliant status.

For each smoke alarm that requires an action, a summary is provided of the issue and how we recommend resolving this.
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Viewing Media
For each smoke alarm, we take a photo showing the alarm position, alarm label and decibel reading during the service for review and audit trail purposes.

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If we reposition a mains-powered smoke alarm, in addition to the above, we show the new and old alarm positions and any damages from the prior installation.

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To see all images, click the Media button on the right of the smoke alarm heading.

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There will also be times when we link media to specific problems. If available there will be a View Media button in the problem description.

Fact Sheets
Fact sheets are attached to certain problem items and provide additional information about regulatory compliance references or safety information.

To view fact sheets, click on what did we do? and it will be displayed in a pop-up as an orange button with a link on the right side.

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Gas/electrical Service Reports

Below we take you through the key components of a gas/electrical safety service Service Report. 

Service Summary Table

The service summary table will advise the total number of items that fall into each category from the service undertaken. (The table will not display for Smoke Services)


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Issues Breakdown
We will list the appliance, its location, and any problems related to this appliance.

For each appliance/device that requires action, a summary is provided of the issue and how we recommend resolving this.

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Viewing Media
For each appliance/device, we take a photo or video of all key steps during the service for review and accuracy purposes.

To see all images or videos for an appliance, click the Media button on the right of the appliance heading.

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There will also be times when we link media to specific problems. If available there will be a View Media button in the problem description.

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Fact Sheets
Fact sheets are attached to certain problem items and provide additional information about components that need to be fixed, regulatory compliance references, or safety information.

Fact sheets will be displayed as an orange button with a link on the right side of the issue.

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Quote relationship
When viewing a quote, you will be able to see which problems from the service report the quoted line item will be rectifying.
The quote will display the quoted work and the problem items it will resolve below this. 

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