How to request an urgent service via the Agency Portal

This article details the process of adding an urgent job order via the Agency Portal. If you're having trouble accessing the Agency Portal and looking to request an urgent service, please complete the form available in the How to request an urgent service article.

Important information to note

Please ensure you've read and followed the steps identified in the How to request a service via the Agency Portal? article prior to below.


Step 1

Click "Add Job Order" for the service you wish to request.

Step 2

Toggle "Yes" in the “Is this service request urgent?” section to flag it as urgent. Once flagged, select the "Reason for urgency" from the dropdown menu and provide any additional information in the "Urgent Priority Notes" section.

Once done, scroll down and click "Submit".


After receiving an urgent job order

Once we receive an urgent job request, the relevant team will review the urgent status and endeavour to process it in accordance with the SLAs highlighted in our Urgent Jobs Framework.

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