The Urgent Jobs Framework, consisting of specific actions and response times, is here to guide you when things go wrong with smoke alarms, gas and electrical appliances. Click below to get started with your urgent service request.
Are you a Detector Inspector client?
Our property managers can take advantage of our Compliance Portal for a streamlined way to request urgent services. Using the Request Service page in the Agency Portal.
Troubleshooting tips
If you have a beeping or chirping smoke alarm, there are some things you can try.
- cleaning/vacuuming your smoke alarm - dust and dirt is a major cause of false alarms
- cleaning any portable fans, heaters, radiators, and air conditioning ducts that are near the alarm in case they are blowing dust and dirt into your smoke alarms
- in a high humidity climate, use a hair dryer to blow warm air through the smoke alarm to assist with drying out any moisture build-up
- if your alarms go off from cooking fumes, use the exhaust fan when cooking. Opening windows and doors can also help. Some alarms have a "hush" button that provides 10 minutes of respite until the cooking fumes have dissipated.
If you have an immediate safety concern relating to your gas supply or gas appliance, you may wish to switch off your gas supply until Detector Inspector can attend to diagnose the fault and ensure the home is safe.
Your gas meter is normally located directly next to your house, normally on the front left or right side of the house. If you live in a unit or townhouse, you may find your gas meter in the same location as your other meters.
To see some example photos of typical gas meters, click here.
There is a valve attached to your gas meter. If the handle is in line with the pipe underneath, gas is flowing from the meter to your house.
To turn the flow of gas off, rotate the valve 90 degrees, into a horizontal position, per this diagram.
The gas to your property has now been switched off and therefore no gas appliances (hot water service, gas cooking, gas heater) will be operational.
If you have an immediate safety concern relating to your electrical supply or electrical appliance, you may wish to switch off your electrical supply until Detector Inspector can attend to diagnose the fault and ensure the home is safe.
Your switchboard is normally located directly next to your house, normally on the front left or right side of the house. If you live in a unit or townhouse, your switchboard may be in the same location as your other meters.
On your switchboard, there is a master switch that controls power to your property. By flicking that switch to the off position, you cut off the electrical supply to your property until Detector Inspector can attend.
What are:
| Smoke | Electrical | Gas | |
| Services operating hours (AEST) |
Mon – Fri: Sat – Sun |
Mon – Fri: Sat – Sun |
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| Extended hours for further works^ | Services operating hours | Services operating hours plus weekends for P1, P2 where required | |
| Emergency phone support (AEST) |
Mon – Fri: 7am – 9am, 5:30pm – 10pm Sat – Sun: 9am – 10pm |
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| Business operating hours (AEST) |
Mon – Fri: 9am – 5:30pm Sat – Sun: Closed |
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| Contact details |
Emergency phone support – 1300 134 563 Help@di (during business operating hours) – help@detectorinspector.com.au Chat (during business operating hours) - www.detectorinspector.com.au/contact-us/ |
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^ further works means any attendance that is not a scheduled service, usually associated with an approved quotation
Please note
If you are a renter and are unsure if your property is protected by Detector Inspector, please contact your Property Manager.
As a Renter
- Sirening, beeping or non-operational smoke alarms
- Electrical safety concerns
- Faults with power points / light switches / switchboard
- Gas safety concerns i.e., gas leaks
- Faults with gas heaters, hot water and other gas appliances
As a property manager
- Requests received from renters in regard to smoke alarm, gas, and electrical safety concerns (see above)
- Request to attend before or in between tenancies to meet smoke alarm compliance requirements in Queensland and Tasmania
- Arranging a smoke alarm safety check if a Victorian or New South Wales property hasn’t had a safety check in the last 12 months
- Request to replace a hardwired smoke alarm where a temporary alarm is installed
Priority 1
- Within 1 hour#, risk assessment via phone call
- Within 24 hours*, if unable to resolve over the phone, attendance at the property to make safe
- Where further work is required to rectify underlying issues, priority may be reset
Priority 2
- Within 3 hours#, risk assessment via phone call
- Within 1 Business day**, if unable to resolve over the phone, attend at the property
- Note: Resolution may require acceptance of the quote
Priority 3
- Within 1 Business Day#, call to assess urgency
- Attendance within 2 Business Days** (smoke alarm), 6 Business days** (gas/elec), if unable to resolve over the phone
- Note: Resolution may require acceptance of the quote
Priority 4
- Attend property before new tenancy date or within 10 Business Days of request from Agency**, whichever is the later
Priority 5
- No specific SLAs. DI may choose whether or not to prioritise requests based on individual circumstances
“Business Day” means a day other than weekends and public holidays
# Where reported through AU Support during Operating Hours
* Subject to renter providing access to property
** Subject to the renter providing access to the property and reasonable constraints on the attendance of regional/remote properties
Urgent Jobs Framework
We provide the following framework to enable our customers to request urgent assistance.
Request an urgent service
Submit your urgent service request by completing the form below. Our team will be in touch to keep you updated on the progress of the booking.