Queensland smoke alarm upgrade offer - FAQs

Here are some of the frequently asked questions about our upgrade offer. If you have any further questions, please don't hesitate to submit a request by clicking here. 

What happens for the 12 months after the upgrade is completed?

You will be covered by our standard smoke alarm service for the 12 months following the completion of the upgrade. The next subscription invoice you receive will be for the smoke alarm subscription period starting 12 months after completion of the upgrade. 

This includes; 

  • Dedicated tenant support hotline and after hours support
  • Free callouts for fault investigation, between tenancies 
  • Free replacement of batteries (where applicable)
  • Free replacement of faulty or expired smoke alarms (where supplied by us and under manufacturer’s warranty)
  • Digitally recorded time/date and geo-located photos of each smoke alarm
    to provide enduring peace of mind
  • A Service Report that details the property’s compliance
How do I calculate the cost for a 5+ bedroom home?
For homes with 5 or more rooms requiring alarms, the price is calculated at $154 per alarm required to make the property compliant.
Does the property upgrade price include required alarms in hallways and common areas?
Yes. Our Total Property Upgrade Price up to a 4 bedroom home includes required alarms in hallways and common areas. Please read our Upgrade Terms for more details.
Does my office or study require a smoke alarm?
In most cases, an office or study will require a smoke alarm unless there is a reason why the space could not also be used as a bedroom.
Which brand of smoke alarms do you offer?
We offer Detector Inspector branded smoke alarms at fixed low prices. We source our alarms from the same factory, using the same components, as higher-priced branded equivalents.
Why replace ionisation alarms when they are still functioning?

The new legislation mandates the installation of photoelectric type smoke alarms (instead of ionisation type) for safety reasons. Ionisation smoke alarms may not operate in time to alert the occupants early enough to escape a smouldering fire. Smouldering fires are the major cause of fatalities in house fires.

What are the new rules from 1 Jan 2022?
From 1 January 2022, before a new tenancy begins, an existing tenancy renews or the property is sold, smoke alarms in Queensland homes must be upgraded to meet the requirements of the Fire and Emergency Services Act 1990. This means they must have photoelectric, interconnected smoke alarms that are compliant with AS3786:2014 installed on each storey and in all bedrooms and hallways, powered by mains power or non-removable 10-year lithium battery. The consequences are severe. Properties may not be re-leased, rented or sold unless the smoke alarm upgrade is complete.
What postcodes do you service?
For a full list of postcodes where we offer our service, click here
What does the new legislation say about the requirements for the placement and number of smoke alarms?

From 1 January 2022, before a new tenancy begins, an existing tenancy renews or the property is sold, smoke alarms in Queensland homes must be upgraded to meet the requirements of the Fire and Emergency Services Act 1990. This means smoke alarms must be installed on each storey:

  • in each bedroom; and
  • in hallways which connect bedrooms and the rest of the dwelling; or
  • if there is no hallway, between the bedrooms and other parts of the storey; and
  • if there are no bedrooms on a storey, at least one smoke alarm must be installed in the most likely path of travel to exit the dwelling.
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